Terms of sale
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.
2. The parties
- Company name: Leo Chevon AS
- Organization number: 925379298MVA
- Postal address: Christian Lingsomsvei 22, 3440 Røyken
- Email: email@example.com
The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
4. Conclusion of agreement
The agreement is binding for both parties when the buyer has sent his order to the seller.
The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
5. The payment
We accept credit cards, Vipps and Klarna. All payments are processed through a secured payment process.
Credit card Visa / Mastercard : The money is withdrawn directly after the purchase has been completed.
Vipps Hurtigkasse : When you use Vipps Hurtigkasse, you will be taken to the Vipps app via your device.
Vipps at checkout : After clicking on "Complete payment" you will be taken to "Vipps via QuickPay" to complete your secure payment.
Klarna : You can either wait 14 days to pay the invoice, or you can split the payment - which means you can choose how much you want to pay each month. We will send you the invoice by email or to your mailbox.
Klarna can be contacted on telephone 21 01 89 91 or at www.klarna.no
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day that the purchase is made.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
Delivery has taken place when the buyer, or his representative, has taken over the thing.
Your order will be sent with tracking within 1-3 working days from the time you order. When the order is shipped, you will receive a delivery confirmation by email. All orders are delivered from our warehouse in Røyken, Norway.
Normal delivery time : Norway: 4-6 working days. International: 6-14 working days.
The following shipping costs will be added to your order:
Free shipping on orders over NOK 350 - otherwise NOK 39 in shipping costs on national orders. International orders will have a shipping cost of NOK 75 under NOK 350.
Europe, USA and Australia: NOK 199
We recommend that you use tracking when the value is over NOK 900.
7. The risk of the goods
The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.
8. Right of withdrawal
At Leo Chevon AS, you have a 14-day right of return and cancellation on unused goods. In order to make use of the right of return and cancellation, it is important that you notify us within 14 days of receiving the item. If the deadline has expired, the item(s) will be returned directly to the customer together with an invoice for shipping.
Our right of exchange lasts for 30 days from when you received the item from us.
The right of withdrawal does not apply to opened and used earrings due to hygienic reasons.
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.
The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period starts to run:
- When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.
Remember that it is free to return the item to us if you are going to exchange the product for another or want a gift card of the same amount. The product must be unused and delivered within the deadline.
If you want the money refunded, we have a fixed return shipping cost of NOK 69. This will be deducted from the total amount refunded back to the customer.
If you need to exchange more than once on the same order, this will cost NOK 49 per additional exchange.
If your order has a value of less than NOK 350 and you want to switch to other products, it costs NOK 49.
9. Delay and non-delivery - the buyer's rights and deadline for reporting claims
We do our very best to deliver as quickly as possible at all times. Delivery time is normally 4-6 working days, but there may also be cases of 5-7 working days when delivering to certain remote areas.
Please note that we reserve the right to delays during periods of high demand at Leo Chevon AS or Posten/Bring. The maximum delivery time is 3 weeks from the time your order was placed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase without any cost, unless otherwise agreed.
If you have not received your package within 5 weeks, you as the customer are responsible for letting us know within 5 weeks of your order. Your order will be considered delivered after this time.
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, according to the circumstances withhold the purchase price , demand fulfill desire , raise the agreement and/or claim replacement from the seller.
In the case of claims for default powers, the notice should be in writing for reasons of evidence. Contact us at firstname.lastname@example.org
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.
If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.
If the thing is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Defects in the goods - the buyer's rights and deadline for complaints
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, chapter 6, according to the circumstances keep the purchase price back , choose between correction and redelivery , demand price reduction , demand the agreement terminated and/or demand replacement from the seller.
Complaints to the seller should be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.
11. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances hold the item back , claim fulfillment of the agreement, demand the agreement raised as well as demand replacement from the buyer. The seller will also be able to demand, depending on the circumstances interest in case of late payment, debt collection fee and a reasonable one fee for unclaimed goods .
The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest in case of late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the buyer, who will then be held liable for fees in accordance with the Debt Collection Act.
Fee for uncollected, non-prepaid goods
If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or defects according to points 9 and 10.
13. Personal data
The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.
14. Gift card
If the customer has ordered a gift card or has received a gift card for a return, you will not get the money that is left over. The remaining money left on the gift card can still be used for later purchases using the gift card.
15. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. Clauses 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation.