All orders are delivered with a return label.

1. Fill out the return form and include it in the package, so we know what you want to do with your return.
2. Attach the return label to the package and drop it off at Posten. 

Questions? Contact us at kontakt@leochevon.com.

 

Information about exchanges and returns

• 30-day exchange policy
• Free exchange from 699 NOK, otherwise 59 NOK. 
• Exchange your items for a gift card free of charge.
• If you would like a refund, we charge a fixed return fee of 69 kroner. This amount will be deducted from the total refunded to the customer.
• If you use a gift card for your purchase, you are not entitled to a cash refund.

 

Note: It is important that you use our return label so that the return is sent to the correct address. If customers do not use our return label, they will be responsible for covering the return shipping. We also cannot guarantee that packages sent without our return label will be received or approved.

Exchange and Gift Card

We offer a 30-day exchange policy. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Exchanges are free for orders over 699 NOK, otherwise there is a 59 NOK fee.

 

Exchange

Place a new order immediately for the new items you want to exchange for, and we will refund you when we receive and approve your return.

If you have used a discount code/gift card on the item(s) you want to exchange, please contact us. You will receive a new discount code/gift card if you exchange for the same product, so the amount remains the same when you place a new order.

If you selected invoice, log in to your Klarna account and register that you have sent a return. Klarna will then pause your invoice until your return has been processed. 

Gift card

Exchange your item(s) for a gift card of the same value that can be used at www.leochevon.no. Your right to exchange items for a gift card is valid for 30 days.

Follow the link at the top of this page for exchanges/gift cards.

PS: For hygiene reasons, the exchange policy does not apply to opened or used earrings.  

Reimbursement

Our return policy lasts for 14 days. If 14 days have passed since you received your package, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you want a refund, there is a fixed return shipping cost of 69 NOK. This will be deducted from the total amount refunded to you. If your refund is approved, you will receive the reimbursed amount within 10 business days.

 

PS: The right of withdrawal does not apply to opened or used earrings for hygienic reasons. 

Repair and complaints

If your jewelry has been damaged, our returns team will of course help you. Remember that it is your responsibility, within a reasonable time, to report the damage or manufacturing defect to us. 

Contact us at kontakt@leochevon.com and we'll help you out. Please remember to include your order number and the reason for your email. Feel free to attach a photo of the damaged jewelry so we can assist you more quickly. 

Useful Information

- You will receive a notification from us when we receive your returned package. This usually takes 12-14 business days.

 

- If the customer does not register their return with us and does not use our return label on the package, you are responsible for the items until they have arrived at our warehouse, as well as covering the shipping costs.

- For rings attached with a security tag, the right of return is void if the tag is broken or removed.

 

If you have any questions, feel free to contact us here.